ASR (Answer Seizure Ratio) is a great way to measure your underlying VoIP carrier’s network performance. With that said, there are many other factors that affect your ASR.
First let’s discuss what ASR actually is. ASR (Answer Seizure Ratio) is the measurement of successfully answered calls compared to call attempts. For example, Say you send VoIP Carrier X 100 call attempts and 75 calls are answered. Your ASR is now at 75%.
But why are the other 25% of calls failing? Busy signals, switch congestion, inaccurate data, inactive dialed numbers, poor network performance and other call errors count as call failures. Some of these failures such as Busy Signals are a regular and normal part of how telephony functions. Other failures such as switch congestion and network performance are something that your Network Admin should take a deeper look into.
Here at Star Communication we offer reliable, redundant solutions built for VoIP Carriers, CLECs, Large Call Centers, SMBs and more. We’ve helped 100’s of our customers improve their ASR with 3 simple inexpensive solutions.
1.) Adding Capacity– Sometimes your underlying VoIP carrier limits the number of channels assigned to your account. This can cause poor connectivity and in turn create a low ASR. Starcom gives you instant access to 120,000+ channels at your fingertips. If you need to urgently get out 1 million + calls an hour, you want to be sure your VoIP carrier has the capacity needed. With our competitive NPANXX Rate or Flat Rate offers we’ve helped many customers cut cost as well as improve ASR.
2.) Route Comprised of Tier 1 Carriers– Some VoIP carriers have 50+ underlying carriers themselves. What if your carrier has their 50 underlying carriers in LCR (Least Cost Routing)? This can certainly create congestion at the switch, a high PDD (Post Dial Delay) and negatively effect your ASR. Starcom’s underlying network is comprised of multiple Tier 1 carriers. We help you terminate your calls faster, improve call quality and help achieve a higher ASR.
3.) Caller ID Name– Your Caller ID Name matters when calling customers. Using a local phone number as your Caller ID is usually the preferred method but often your Caller ID Name shows up as “unknown” or “unavailable”. Most call recipients are not comfortable answering an “unknown” Caller ID. This can greatly affect your ASR in a negative way. Starcom has the ability to assign a Caller ID Name of your choice to our local phone numbers. An accurate Caller ID Name can improve your ASR by 25% or more! Call Centers, Collection Companies, Non-profit Organizations and other high volume outbound calling customers can benefit and even profit from our Caller ID Name program. Best of all, this program is 100% FREE with unlimited channels included.
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