ASR (Answer Seizure Ratio) is a great way to measure your underlying VoIP carrier’s network performance. With that said, there are many other factors that affect your ASR.
First let’s discuss what ASR actually is. ASR (Answer Seizure Ratio) is the measurement of successfully answered calls compared to call attempts. For example, Say you send VoIP Carrier XYZ 100 call attempts and 75 calls are answered. Your ASR is now at 75%.
But why are the other 25% of calls failing? Busy signals, switch congestion, inaccurate data, inactive dialed numbers, poor network performance and other call errors count as call failures. Some of these failures such as Busy Signals are a regular and normal part of how telephony functions. Other failures such as switch congestion and network performance are something that your Network Admin should take a deeper look into.
Here at Star Communication we offer reliable, redundant solutions built for VoIP Carriers, CLECs, Large Call Centers, SMBs and more. We’ve helped 100’s of our customers improve their ASR with 3 simple solutions.
1.) Adding Capacity– Sometimes your underlying VoIP carrier limits the number of channels assigned to your account. This can cause poor connectivity and in turn create a low ASR. Starcom gives you instant access to 120,000+ channels at your fingertips. If you need to urgently get out 1 million + calls an hour, you want to be sure your VoIP carrier has the capacity needed. With our competitive NPANXX Rate or Flat Rate offers we’ve helped many customers cut cost as well as improve ASR.
2.) Route Comprised of Tier 1 Carriers– Some VoIP carriers have 50+ underlying carriers themselves. What if your carrier has their 50 underlying carriers in LCR (Least Cost Routing)? This can certainly create congestion at the switch, a high PDD (Post Dial Delay) and negatively effect your ASR. Starcom’s underlying network is comprised of multiple Tier 1 carriers. We help you terminate your calls faster, improve call quality and help achieve a higher ASR.
3.) Toll-free Termination- Using our Direct to Tandem route, calls placed to United States and Canadian Toll-free numbers are 100% Free. We often are able to help users improve their ASR along with PDD. We offer unlimited usage and CLI delivery.
Want to try it out? Within your SIP device’s Dial-plan simply add our Toll-free Carrier settings and Star Communication will route traffic with zero costs to you. No account required.
Want to setup a test environment? Starcom gives FREE testing and interactive training for all new customers,
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