3 Simple Ways to Improve ASR on your VOIP traffic

ASR (Answer Seizure Ratio) is a great way to measure your underlying VoIP carrier’s network performance.  With that said, there are many other factors that affect your ASR.

First let’s discuss what ASR actually is.  ASR (Answer Seizure Ratio) is the measurement of successfully answered calls compared to call attempts.  For example, Say you send VoIP Carrier X 100 call attempts and 75 calls are answered.  Your ASR is now at 75%.

But why are the other 25% of calls failing? Busy signals, switch congestion, inaccurate data, inactive dialed numbers, poor network performance and other call errors count as call failures.  Some of these failures such as Busy Signals are a regular and normal part of how telephony functions.  Other failures such as switch congestion and network performance are something that your Network Admin should take a deeper look into.

Here at Star Communication we offer reliable, redundant solutions built for VoIP Carriers, CLECs, Large Call Centers, SMBs and more.  We’ve helped 100’s of our customers improve their ASR with 3 simple inexpensive solutions.


1.) Adding Capacity– Sometimes your underlying VoIP carrier limits the number of channels assigned to your account.  This can cause poor connectivity and in turn create a low ASR.  Starcom gives you instant access to 120,000+ channels at your fingertips.  If you need to urgently get out 1 million + calls an hour, you want to be sure your VoIP carrier has the capacity needed.  With our competitive NPANXX Rate or Flat Rate offers we’ve helped many customers cut cost as well as improve ASR.


2.) Route Comprised of Tier 1 Carriers– Some VoIP carriers have 50+ underlying carriers themselves.  What if your carrier has their 50 underlying carriers in LCR (Least Cost Routing)?  This can certainly create congestion at the switch, a high PDD (Post Dial Delay) and negatively effect your ASR.  Starcom’s underlying network is comprised of multiple Tier 1 carriers.  We help you terminate your calls faster, improve call quality and help achieve a higher ASR.


3.) Caller ID Name– Your Caller ID Name matters when calling customers. Using a local phone number as your Caller ID is usually the preferred method but often your Caller ID Name shows up as “unknown” or “unavailable”.  Most call recipients are not comfortable answering an “unknown” Caller ID.  This can greatly affect your ASR in a negative way.  Starcom has the ability to assign a Caller ID Name of your choice to our local phone numbers.  An accurate Caller ID Name can improve your ASR by 25% or more!  Call Centers, Collection Companies, Non-profit Organizations and other high volume outbound calling customers can benefit and even profit from our Caller ID Name program.  Best of all, this program is 100% FREE with unlimited channels included.


Want to setup a test environment?  Starcom gives FREE testing on all services mentioned.

Complete our contact form here to get started today

sales@starcompartners.com

1-877-519-8464

www.starcompartners.com

Low rates for high quality USA CC VoIP route. As low as $.0045

Star Communication has a special pricing model that allows us to provide the highest quality short duration termination.   We service VoIP providers, CLECs, PBX providers, SMBs and contact centers around the globe.  With competitive pricing and reliability, we’ve helped many VoIP carriers and call centers cut telecommunications cost.

Customers using our full NPANXX rate plan often average costs as low as $.0045 per minute.  Most Call Centers call highly populated areas which tend to be lower in cost per minute.  For example; a center is more likely to call San Antonio, TX [rate $.0019/min] than Fairbanks, Alaska [rate $.02/min].  Prices vary because phone companies have different billing arraignments and hard costs to route and terminate calls to their subscribers.   Highly populated areas are more competitive in pricing which drives VoIP termination costs lower.  Much of Star Communication’s coverage starts at just $.001 per minute.

Curious how much we could save you?  Find out with a FREE test today!

Fill our test form here and get a test account in as little as 2 hours

  • High CPS
  • High Capacity
  • Tier 1 Direct Interconnects
  • Web-access to monitor traffic
  • Easy online payments
  • Free Testing
  • Short-duration Traffic welcome

 

Contact – 1(877)519-8464 Ext. 800

Email – andrew@starcompartners.com

Skype – andrew.helton50

Website – http://starcompartners.com/

Carpe diem

Free VoIP Calling to Business Phones

What if your calls and faxes to businesses we completely FREE? Call Centers, VoIP Providers, and savvy business owners are taking advantage of this VoIP technology. Star Communications welcomes companies to significantly cut telecommunication cost with this simple application.

In the search for any business’s phone number, 8 times out of 10 the business will have a Toll Free number listed. When you call a Toll Free number over the Starcom’s SIP Trunk, we guarantee to route and terminate those calls with no minute charges to you. You heard this right, completely FREE. This would apply to conversational as well as fax traffic to the 1800, 1844, 1855, 1866, 1877 or 1888 prefixes.

Below are the Top 3 ways a Toll Free termination provider can improve your bottom line-

  1. Check with your current provider, you may be getting charged for this traffic. Potentially we could save you money starting today.
  2. If your business has only a certain amount of ports available. Sending this traffic to a Toll Free termination provider would free up additional ports on your network.
  3. Highest quality sound and ASR. Bypassing traditional routes your call is delivered near direct to the carrier who owns the 18YY number. Cutting out many routes in-between and providing you with the highest possible quality of service. 100% CLI delivery with all calls.

Toll Free termination can apply to anyone who operates a PBX or Telephony switch. VoIP is an ever expanding technology and is being utilized in ways it has never before. New technologies are constantly being developed and companies are finding those easy ways to cut or eliminate cost.

 

Visit here for instructions. Or see the below configuration

Format: 8xxxxxxxxx, 18xxxxxxxxx, +18xxxxxxxxx DTMF: RFC2833 Faxing: T.38 or pass-through SIP Server: tollfree.starcompartners.com (173.193.144.207) SIP Port: 5060

It’s really that simple! If you have any questions, please feel free to contact us.

exten => _800NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _844NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _855NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _866NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _877NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _888NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com)
Questions? Click here to complete our simple contact form. Someone will reach out in a timely fashion.

Simplify your messaging with Voice Broadcasting

► Effortlessly send your message to thousands of people at once
► Web-based user portal, no hardware for you to maintain
► Schedule delivery according to time zone
► Easily run multi-level surveys
► Upload millions of records at once
► Free wireless, State and Federal DNC number scrubbing
► Conference call with up to 40,000 callers
► Zero Setup Costs
► Customizable Caller ID

Why Star Communication?

Starcom’s powerful dialer levels up your call center and floods your sales team with inbound live transfers.  We have successfully broadcasted billions of messages for our partners.  Tier 1 underlying phone carriers power our dialer to allow for the best voice quality in the industry.

Real time reports

  • Real-time analytics help you and your call center agents achieve peak performance. This also helps you understand your data and how it performs for each campaign

Compliance

  • Multiple DNC options help you maintain compliance. Scrub by State, Country, Federal DNC, State DNCs, and scrub cellular numbers before you dial

17 Campaign Types

  • Create simple Press 1 campaigns, inbound/outbound surveys, or multilevel surveys

Our platform is built for

  • Multilevel marketing
  • Fundraising
  • Ringless Voicemail drops
  • Appointment reminders
  • Order confirmations
  • Promotions
  • Alerts
  • Collections
  • Town hall meetings
  • Mass call conferencing
  • Multilevel surveys
  • And so much more

 

For rates or to schedule a demo, complete our contact form here or email sales@starcompartners.com 

www.starcompartners.com