Take a “Peak” at Starcom’s Summer Specials!

Thanks for taking a “peak” at some of our Summer Specials!  If you would like to test anything on the list please feel free to reach out to sales@starcompartners.com directly.

1) USA Premium Dialer.  NPANXX Deck Rates.  6\6 Billing.  Averaging Below $0.005\minute.  Rates here


2) USA\Canada Hosted Voice Broadcasting $0.0076\minute.  6\6 Billing. 36,000+ ports available.  Press 1, IVR, Ringless Voicemail, Speech Enabled


3) Canada Flat $0.0031\minute.  6\6 Billing


4) 100% Free Toll Free(18YY) Termination.  Complete your companies Toll Free traffic over 100% direct to tandem routes.  Unlimited Ports.  Format here


5) UK Dialer Proper $0.0035.  Mobile $0.0145.  1\1 Billing


6) Australia Proper $0.02.  Mobile $0.038.  1\1 Billing


7) USA Caller IDs.  Save up to 10% on your USA Dialer campaigns without changing carriers.  Improve your ASR with local Caller IDs.  More info here


8) China Open RTP PCCW $0.062\minute.  China Closed RTP TATA $0.057\minute. 1\1 Billing.  NO MISSED CALLS


9) India All Flat $0.015\minute.  1\1 Billing

 

For free testing on any of these products please complete our contact form here

Or email sales@starcompartners.com 

3 Simple Ways to Improve ASR on your VOIP traffic

ASR (Answer Seizure Ratio) is a great way to measure your underlying VoIP carrier’s network performance.  With that said, there are many other factors that affect your ASR.

First let’s discuss what ASR actually is.  ASR (Answer Seizure Ratio) is the measurement of successfully answered calls compared to call attempts.  For example, Say you send VoIP Carrier X 100 call attempts and 75 calls are answered.  Your ASR is now at 75%.

But why are the other 25% of calls failing? Busy signals, switch congestion, inaccurate data, inactive dialed numbers, poor network performance and other call errors count as call failures.  Some of these failures such as Busy Signals are a regular and normal part of how telephony functions.  Other failures such as switch congestion and network performance are something that your Network Admin should take a deeper look into.

Here at Star Communication we offer reliable, redundant solutions built for VoIP Carriers, CLECs, Large Call Centers, SMBs and more.  We’ve helped 100’s of our customers improve their ASR with 3 simple inexpensive solutions.


1.) Adding Capacity– Sometimes your underlying VoIP carrier limits the number of channels assigned to your account.  This can cause poor connectivity and in turn create a low ASR.  Starcom gives you instant access to 120,000+ channels at your fingertips.  If you need to urgently get out 1 million + calls an hour, you want to be sure your VoIP carrier has the capacity needed.  With our competitive NPANXX Rate or Flat Rate offers we’ve helped many customers cut cost as well as improve ASR.


2.) Route Comprised of Tier 1 Carriers– Some VoIP carriers have 50+ underlying carriers themselves.  What if your carrier has their 50 underlying carriers in LCR (Least Cost Routing)?  This can certainly create congestion at the switch, a high PDD (Post Dial Delay) and negatively effect your ASR.  Starcom’s underlying network is comprised of multiple Tier 1 carriers.  We help you terminate your calls faster, improve call quality and help achieve a higher ASR.


3.) Caller ID Name– Your Caller ID Name matters when calling customers. Using a local phone number as your Caller ID is usually the preferred method but often your Caller ID Name shows up as “unknown” or “unavailable”.  Most call recipients are not comfortable answering an “unknown” Caller ID.  This can greatly affect your ASR in a negative way.  Starcom has the ability to assign a Caller ID Name of your choice to our local phone numbers.  An accurate Caller ID Name can improve your ASR by 25% or more!  Call Centers, Collection Companies, Non-profit Organizations and other high volume outbound calling customers can benefit and even profit from our Caller ID Name program.  Best of all, this program is 100% FREE with unlimited channels included.


Want to setup a test environment?  Starcom gives FREE testing on all services mentioned.

Complete our contact form here to get started today

sales@starcompartners.com

1-877-519-8464

www.starcompartners.com

Completely FREE USA SIP Trunk

Bring your company’s phone system out of the Stone Age with Star Communication!

100% FREE: Make calls to any 1800, 1833, 1844, 1855, 1866, 1877 and 1888 numbers in the USA and Canada

  • CLI delivered
  • No Registration required
  • Tier 1 Tandem route
  • Unlimited Usage

Choose from our Montreal(OVH), QC or Dallas, TX locations. You can also use both for higher volume load balancing or a higher end fail-over situation.

Trunk details provided here

Format: 18xxxxxxxxx
DTMF: RFC2833
Faxing: T.38 or pass-through
SIP Port: 5060
SIP Server(s): ovh.starcompartners.com (144.217.68.110) Montreal
switch.starcompartners.com (173.193.144.207) Dallas

Our tier 1 and direct carrier partners provide us the ability to route calls with the up-most priority and redundancy to ensure your customers are happy. We are constantly monitoring our network for jitter, latency, and upsteam carriers outages. Giving our customers piece of mind so they can focus on what matters.

www.starcompartners.com Be sure to check out out other services!


Need Long Distance SIP Trunking?  We offer simple Outbound SIP Termination for your PBX at $.01/minute with all of US and Canada included.  Inbound DID rates are found here and Inbound Toll Free rates are listed here.

Carrier accounts may download our wholesale NPANXX deck here.  


Did you set up RasPBX with the latest image? All images from 2017 and later ship with our FREE default trunk included, provided by Star Communication.  Check out more on our partnership here

 

Phone: 1(877) 519-8464
Email: sales@starcompartners.com

5 simple ways to cut VoIP expense in 2017

Looking to cut down telecommunication costs moving into 2017? Here are a 5 simple ways to add value and cut expense on your VoIP infrastructure-

1.) Localized Caller ID Numbers in 48 states

When you call your customers in 2017 let them know who is calling with localized DIDs with Caller ID data. There is NO cost to you for DIDs or inbound minutes.  CNAM dip commissions 50% total collected.   Visit here for more info

2.) FREE Toll-Free termination

Stop paying for those long outbound calls to 1800, 1888, 1877, 1866, 1855, 1844 (most carriers charge a high rate for these calls).  We offer FREE redundant SIP termination to all USA & Canada Toll Free Numbers.  Visit here for more info

3.) Local DIDs and Toll Free numbers 

Local numbers (DIDs) for inbound calling in over 20,000 rate centers and localities in the United States and Canada. Regardless of your requirements easily establish a local presence in the markets you serve.  Visit here for more info

4.) Wholesale USA & Canada SIP Termination

We have a special pricing model that allows us to provide the highest quality wholesale termination at very competitive rates. 20,000 channels available with full coverage.  Great for your In-house PBX, Hosted PBX providers and Wholesale VoIP Carriers.  Visit here for rates

5.) Wholesale USA & Canada Dialer termination

We will deliver service that allows customers that use auto dialers to take advantage of new technologies while simultaneously keeping costs low.  35,000 channels available with full coverage.  Our wholesale rate decks are designed for high volume call centers, VoIP Carriers, and least cost routing engines.  Visit here for rates

*Note #1 and #2 are completely free
Star Communication offers free testing on any of these services. If you’d like to discuss the value of these products in more detail, feel free to shoot us an email at sales@starcompartners.com or call 1-877-519-8464

 

Star Communication COO- Andrew Helton

Linked In – http://goo.gl/VMzC1r
Skype – andrew.helton50
www.starcompartners.com

Carpe diem

 

Free VoIP Calling to Business Phones

What if your calls and faxes to businesses we completely FREE? Call Centers, VoIP Providers, and savvy business owners are taking advantage of this VoIP technology. Star Communications welcomes companies to significantly cut telecommunication cost with this simple application.

In the search for any business’s phone number, 8 times out of 10 the business will have a Toll Free number listed. When you call a Toll Free number over the Starcom’s SIP Trunk, we guarantee to route and terminate those calls with no minute charges to you. You heard this right, completely FREE. This would apply to conversational as well as fax traffic to the 1800, 1844, 1855, 1866, 1877 or 1888 prefixes.

Below are the Top 3 ways a Toll Free termination provider can improve your bottom line-

  1. Check with your current provider, you may be getting charged for this traffic. Potentially we could save you money starting today.
  2. If your business has only a certain amount of ports available. Sending this traffic to a Toll Free termination provider would free up additional ports on your network.
  3. Highest quality sound and ASR. Bypassing traditional routes your call is delivered near direct to the carrier who owns the 18YY number. Cutting out many routes in-between and providing you with the highest possible quality of service. 100% CLI delivery with all calls.

Toll Free termination can apply to anyone who operates a PBX or Telephony switch. VoIP is an ever expanding technology and is being utilized in ways it has never before. New technologies are constantly being developed and companies are finding those easy ways to cut or eliminate cost.

 

Visit here for instructions. Or see the below configuration

Format: 8xxxxxxxxx, 18xxxxxxxxx, +18xxxxxxxxx DTMF: RFC2833 Faxing: T.38 or pass-through SIP Server: tollfree.starcompartners.com (173.193.144.207) SIP Port: 5060

It’s really that simple! If you have any questions, please feel free to contact us.

exten => _800NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _844NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _855NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _866NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _877NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _888NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com)
Questions? Click here to complete our simple contact form. Someone will reach out in a timely fashion.

Should you purchase wholesale VoIP from a Tier 1 or Tier 2 VoIP provider? And what are the pros vs cons?

When looking to buy wholesale VoIP there are many factors to consider. Many companies first consideration is the cost of the minutes themselves as this is a good gauge to determine the size of the provider you are dealing with. Other things to consider are the backbone network of the provider, the support they provide, the channel limitations, the quality of the voice, call set up time, latency, and even hidden fees.

One type of VoIP provider would be a Tier 1 carrier such as AT&T, Verizon, Comcast, ect. Tier 1 VoIP providers typically have their own network of hard copper lines spanning a certain area terminating to the end user. They also often will peer directly with other Tier 1 providers to increase their footprint. This allows for the highest quality of voice and reliability. Tier 1 providers usually have large volume requirements to send traffic over their wholesale VoIP network. Their pricing usually ranges with the potential customers traffic type and volume.

Another type of VoIP provider would be a Tier 2 carrier such as XO, Time Warner, IDT Corp., ect. Tier 2 VoIP providers typically are interconnected with one or more Tier 1 VoIP providers. Tier 2 providers can even have their own local network that reaches to their end users. The quality of service provided by a Tier 2 provider is often comparable to that of a Tier 1 provider. Tier 2 providers mostly focus on servicing small to medium sized businesses (100 – 999 employees) and typically do not have volume requirements to access their network. Depending on volume Tier 2 providers will openly negotiate and cater rates to the customer’s requirements.

Making the final decision on which provider you will use can sometimes be a daunting task. Below is a list of Pros and Cons that may help you in that decision. Star Communications has helped many companies through this process. Typically we are able to negotiate better rates and offer additional services that assist our partners in choosing the right solution. Starcom has helped well over 100 companies through this process. Large Call Centers, VoIP providers, CLECs and many other types of businesses have benefited from our services. If you’d like to speak to one of our representatives about your wholesale needs and expectations, shoot us an email at sales@starcompartners.com or call 1-877-519-8464

 

 

                                Tier 1                                                                        Tier 2

Pros Cons Pros Cons
Direct Network via hard copper lines Often more expensive Multiple Tier 1 ULCs for better Back-up Smaller network
Reliable Prolonged Setup (could take months) Often better pricing Smaller budget with fewer employees (support, sales, ect.)
Highest Capacity Network outages affect all customers Quick set-up Channel limitations
Secure   Secure Could have local connection issues due to Tier 1 provider going down
Quality Voice   Quality Voice  
Low latency   Low latency  
Scalability   Scalability