3 Simple Ways to Improve ASR on your VOIP traffic

ASR (Answer Seizure Ratio) is a great way to measure your underlying VoIP carrier’s network performance.  With that said, there are many other factors that affect your ASR.

First let’s discuss what ASR actually is.  ASR (Answer Seizure Ratio) is the measurement of successfully answered calls compared to call attempts.  For example, Say you send VoIP Carrier X 100 call attempts and 75 calls are answered.  Your ASR is now at 75%.

But why are the other 25% of calls failing? Busy signals, switch congestion, inaccurate data, inactive dialed numbers, poor network performance and other call errors count as call failures.  Some of these failures such as Busy Signals are a regular and normal part of how telephony functions.  Other failures such as switch congestion and network performance are something that your Network Admin should take a deeper look into.

Here at Star Communication we offer reliable, redundant solutions built for VoIP Carriers, CLECs, Large Call Centers, SMBs and more.  We’ve helped 100’s of our customers improve their ASR with 3 simple inexpensive solutions.


1.) Adding Capacity– Sometimes your underlying VoIP carrier limits the number of channels assigned to your account.  This can cause poor connectivity and in turn create a low ASR.  Starcom gives you instant access to 120,000+ channels at your fingertips.  If you need to urgently get out 1 million + calls an hour, you want to be sure your VoIP carrier has the capacity needed.  With our competitive NPANXX Rate or Flat Rate offers we’ve helped many customers cut cost as well as improve ASR.


2.) Route Comprised of Tier 1 Carriers– Some VoIP carriers have 50+ underlying carriers themselves.  What if your carrier has their 50 underlying carriers in LCR (Least Cost Routing)?  This can certainly create congestion at the switch, a high PDD (Post Dial Delay) and negatively effect your ASR.  Starcom’s underlying network is comprised of multiple Tier 1 carriers.  We help you terminate your calls faster, improve call quality and help achieve a higher ASR.


3.) Caller ID Name– Your Caller ID Name matters when calling customers. Using a local phone number as your Caller ID is usually the preferred method but often your Caller ID Name shows up as “unknown” or “unavailable”.  Most call recipients are not comfortable answering an “unknown” Caller ID.  This can greatly affect your ASR in a negative way.  Starcom has the ability to assign a Caller ID Name of your choice to our local phone numbers.  An accurate Caller ID Name can improve your ASR by 25% or more!  Call Centers, Collection Companies, Non-profit Organizations and other high volume outbound calling customers can benefit and even profit from our Caller ID Name program.  Best of all, this program is 100% FREE with unlimited channels included.


Want to setup a test environment?  Starcom gives FREE testing on all services mentioned.

Complete our contact form here to get started today

sales@starcompartners.com

1-877-519-8464

www.starcompartners.com

Completely FREE USA SIP Trunk

Bring your company’s phone system out of the Stone Age with Star Communication!

Make calls to any Toll Free number in the USA and Canada for free with no registration required.  1844, 1855, 1866, 1877, 1888 and 1800

100% FREE with CLI delivered

Dial these numbers in international format (+1800xxxxxxx, +1844xxxxxxx, +1855xxxxxxx, +1866xxxxxxx, +1877xxxxxxx, +1888xxxxxxx), and enjoy the call quality!

Trunk details provided here

Format: 18YYXXXXXXX
DTMF: RFC2833
Faxing: T.38 or passthrough (attempt)
SIP Server: switch.starcompartners.com (173.193.144.207)
Port: 5060

Did you set up RasPBX with the latest image? All images from 2017 and later ship with our FREE default trunk included, provided by Star Communication. Check out more on our partnership here

  • No Registration required
  • Tier 1 route
  • CLI Route
  • Unlimited Usage

www.starcompartners.com Be sure to check out out other services!

 

Star Communication Partners with RasPBX

Star Communication is proud to announce a new partnership with the famous RasPBX.  RasPBX is an open-source project that maintains a complete install of Asterisk and FreePBX for the industry changing Raspberry Pi.  Check their download page for the latest RasPBX image.

Did you set up RasPBX with the latest image?  All newer images from 2017 and later ship with a default trunk included, provided by Star Communication.  Use the default Starcom SIP trunk to dial toll-free numbers in the U.S. for free.  Use your SIP capable phone and connect to this extension.  You are ready to call U.S. based toll-free numbers in international format, using the +1 prefix (+1800xxxxxxx, +1844xxxxxxx, +1855xxxxxxx, +1866xxxxxxx, +1877xxxxxxx, +1888xxxxxxx).  Visit here for detailed information.

If you enjoy the call quality, be sure to check out other VoIP services Star Communication offers.

 

  • Want to find out more about RasPBX?  Visit the FAQs page at RasPBX’s website.  
  • RasPBX users with existing setups can easily add trunk and route, details provided here.
  • Please give time to thank the open-source RasPBX project with your donation

 

Low rates for high quality USA CC VoIP route. As low as $.0045

Star Communication has a special pricing model that allows us to provide the highest quality short duration termination.   We service VoIP providers, CLECs, PBX providers, SMBs and contact centers around the globe.  With competitive pricing and reliability, we’ve helped many VoIP carriers and call centers cut telecommunications cost.

Customers using our full NPANXX rate plan often average costs as low as $.0045 per minute.  Most Call Centers call highly populated areas which tend to be lower in cost per minute.  For example; a center is more likely to call San Antonio, TX [rate $.0019/min] than Fairbanks, Alaska [rate $.02/min].  Prices vary because phone companies have different billing arraignments and hard costs to route and terminate calls to their subscribers.   Highly populated areas are more competitive in pricing which drives VoIP termination costs lower.  Much of Star Communication’s coverage starts at just $.001 per minute.

Curious how much we could save you?  Find out with a FREE test today!

Fill our test form here and get a test account in as little as 2 hours

  • High CPS
  • High Capacity
  • Tier 1 Direct Interconnects
  • Web-access to monitor traffic
  • Easy online payments
  • Free Testing
  • Short-duration Traffic welcome

 

Contact – 1(877)519-8464 Ext. 800

Email – andrew@starcompartners.com

Skype – andrew.helton50

Website – http://starcompartners.com/

Carpe diem

5 simple ways to cut VoIP expense in 2017

Looking to cut down telecommunication costs moving into 2017? Here are a 5 simple ways to add value and cut expense on your VoIP infrastructure-

1.) Localized Caller ID Numbers in 48 states

When you call your customers in 2017 let them know who is calling with localized DIDs with Caller ID data. There is NO cost to you for DIDs or inbound minutes.  CNAM dip commissions 50% total collected.   Visit here for more info

2.) FREE Toll-Free termination

Stop paying for those long outbound calls to 1800, 1888, 1877, 1866, 1855, 1844 (most carriers charge a high rate for these calls).  We offer FREE redundant SIP termination to all USA & Canada Toll Free Numbers.  Visit here for more info

3.) Local DIDs and Toll Free numbers 

Local numbers (DIDs) for inbound calling in over 20,000 rate centers and localities in the United States and Canada. Regardless of your requirements easily establish a local presence in the markets you serve.  Visit here for more info

4.) Wholesale USA & Canada SIP Termination

We have a special pricing model that allows us to provide the highest quality wholesale termination at very competitive rates. 20,000 channels available with full coverage.  Great for your In-house PBX, Hosted PBX providers and Wholesale VoIP Carriers.  Visit here for rates

5.) Wholesale USA & Canada Dialer termination

We will deliver service that allows customers that use auto dialers to take advantage of new technologies while simultaneously keeping costs low.  35,000 channels available with full coverage.  Our wholesale rate decks are designed for high volume call centers, VoIP Carriers, and least cost routing engines.  Visit here for rates

*Note #1 and #2 are completely free
Star Communication offers free testing on any of these services. If you’d like to discuss the value of these products in more detail, feel free to shoot us an email at sales@starcompartners.com or call 1-877-519-8464

 

Star Communication COO- Andrew Helton

Linked In – http://goo.gl/VMzC1r
Skype – andrew.helton50
www.starcompartners.com

Carpe diem

 

Free VoIP Calling to Business Phones

What if your calls and faxes to businesses we completely FREE? Call Centers, VoIP Providers, and savvy business owners are taking advantage of this VoIP technology. Star Communications welcomes companies to significantly cut telecommunication cost with this simple application.

In the search for any business’s phone number, 8 times out of 10 the business will have a Toll Free number listed. When you call a Toll Free number over the Starcom’s SIP Trunk, we guarantee to route and terminate those calls with no minute charges to you. You heard this right, completely FREE. This would apply to conversational as well as fax traffic to the 1800, 1844, 1855, 1866, 1877 or 1888 prefixes.

Below are the Top 3 ways a Toll Free termination provider can improve your bottom line-

  1. Check with your current provider, you may be getting charged for this traffic. Potentially we could save you money starting today.
  2. If your business has only a certain amount of ports available. Sending this traffic to a Toll Free termination provider would free up additional ports on your network.
  3. Highest quality sound and ASR. Bypassing traditional routes your call is delivered near direct to the carrier who owns the 18YY number. Cutting out many routes in-between and providing you with the highest possible quality of service. 100% CLI delivery with all calls.

Toll Free termination can apply to anyone who operates a PBX or Telephony switch. VoIP is an ever expanding technology and is being utilized in ways it has never before. New technologies are constantly being developed and companies are finding those easy ways to cut or eliminate cost.

 

Visit here for instructions. Or see the below configuration

Format: 8xxxxxxxxx, 18xxxxxxxxx, +18xxxxxxxxx DTMF: RFC2833 Faxing: T.38 or pass-through SIP Server: tollfree.starcompartners.com (173.193.144.207) SIP Port: 5060

It’s really that simple! If you have any questions, please feel free to contact us.

exten => _800NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _844NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _855NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _866NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _877NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com) exten => _888NXXXXXX,1,Dial(SIP/${EXTEN}@tollfree.starcompartners.com)
Questions? Click here to complete our simple contact form. Someone will reach out in a timely fashion.

Should you purchase wholesale VoIP from a Tier 1 or Tier 2 VoIP provider? And what are the pros vs cons?

When looking to buy wholesale VoIP there are many factors to consider. Many companies first consideration is the cost of the minutes themselves as this is a good gauge to determine the size of the provider you are dealing with. Other things to consider are the backbone network of the provider, the support they provide, the channel limitations, the quality of the voice, call set up time, latency, and even hidden fees.

One type of VoIP provider would be a Tier 1 carrier such as AT&T, Verizon, Comcast, ect. Tier 1 VoIP providers typically have their own network of hard copper lines spanning a certain area terminating to the end user. They also often will peer directly with other Tier 1 providers to increase their footprint. This allows for the highest quality of voice and reliability. Tier 1 providers usually have large volume requirements to send traffic over their wholesale VoIP network. Their pricing usually ranges with the potential customers traffic type and volume.

Another type of VoIP provider would be a Tier 2 carrier such as XO, Time Warner, IDT Corp., ect. Tier 2 VoIP providers typically are interconnected with one or more Tier 1 VoIP providers. Tier 2 providers can even have their own local network that reaches to their end users. The quality of service provided by a Tier 2 provider is often comparable to that of a Tier 1 provider. Tier 2 providers mostly focus on servicing small to medium sized businesses (100 – 999 employees) and typically do not have volume requirements to access their network. Depending on volume Tier 2 providers will openly negotiate and cater rates to the customer’s requirements.

Making the final decision on which provider you will use can sometimes be a daunting task. Below is a list of Pros and Cons that may help you in that decision. Star Communications has helped many companies through this process. Typically we are able to negotiate better rates and offer additional services that assist our partners in choosing the right solution. Starcom has helped well over 100 companies through this process. Large Call Centers, VoIP providers, CLECs and many other types of businesses have benefited from our services. If you’d like to speak to one of our representatives about your wholesale needs and expectations, shoot us an email at sales@starcompartners.com or call 1-877-519-8464

 

 

                                Tier 1                                                                        Tier 2

Pros Cons Pros Cons
Direct Network via hard copper lines Often more expensive Multiple Tier 1 ULCs for better Back-up Smaller network
Reliable Prolonged Setup (could take months) Often better pricing Smaller budget with fewer employees (support, sales, ect.)
Highest Capacity Network outages affect all customers Quick set-up Channel limitations
Secure   Secure Could have local connection issues due to Tier 1 provider going down
Quality Voice   Quality Voice  
Low latency   Low latency  
Scalability   Scalability

 

What is NPA-NXX billing?

Before we answer the question at hand, let’s cover what NPA-NXX means.

Breaking down NPA-NXX

When looking at a telephone number from the USA, you will have 10 digits listed as so NPA-NXX-XXXX.

NPA identifies the first 3 digits as the Numbering Plan Area (area code).

NXX identifies the next 3 digits in a phone number known as the Exchange.

XXXX identifies the last 4 digits in a phone number.

NPA-NXX billing

There are over 180,000 combinations of NPA-NXX within the USA and Canada. When looking at an NPA-NXX rate deck, there is usually a column with the header NPA-NXX. This column shows each combination of NPA-NXX. Here’s an example: 201-200the NPA would be 201 (New Jersey) and the NXX would be 200. Each combination of NPA-NXX has a different per minute rate to terminate calls. Back to our 201-200 example, if you look at the column next to the NPA-NXX, the per minute rate is mentioned. The per minute rate for each NPA-NXX combination mostly depends on your vendor, your traffic type, and your volume.

How NPA-NXX billing saves money

NPA-NXX billing saves you money on VoIP termination in many ways. When looking at an NPA-NXX rate deck, sort the pricing column from smallest to largest. Many of the rates for NPA-NXX combinations start at $0.0005/minute. Scrolling down and looking at the rate column, you will see the minute rate increase. A rule of thumb is that the cheaper rates are going to be your most populated areas and your most expensive rates are you rural areas that are not as populated. With most calls directed to higher populated areas, competition is fierce. That drives the per minute rate down to fractions of a penny per minute.

Some VoIP Termination providers will offer a flat per minute rate that covers all or limited codes. For example, a flat $.0073/minute rate could cover all codes in the USA and Canada. But if you go back to the NPA-NXX rates, 50% or more of the NPA-NXX combinations are less expensive than $.0073/min. Most companies who use NPA-NXX are going to average much less than $.0073/minute and it’s easy to see why.

How Star Communication can help your company

Star Communications offers USA and Canada SIP termination that is reliable and built for the highest call quality. Typically we are able to negotiate better rates and offer additional services that assist our partners in choosing the right solution. Starcom most times is able to offer more competitive wholesale VoIP rates than going directly to Tier 1 providers. We have helped Large Call Centers, VoIP carriers, CLECs and we look forward to assisting you! Our Free test account allows you to gauge the call quality and find an average rate per minute.

Our NPA-NXX rate deck is listed on our website here. If you’d like to speak to one of our representatives about your wholesale needs and expectations, shoot us an email at sales@starcompartners.com or call 1-877-519-8464